Web_Appendix_NEW.docx (289.02 kB)
Supplemental Material, Web_Appendix_NEW - Proactive Handling of Flight Overbooking: How to Reduce Negative eWOM and the Costs of Bumping Customers
Version 2 2020-08-02, 12:06
Version 1 2020-06-20, 12:07
journal contribution
posted on 2020-08-02, 12:06 authored by Amin Nazifi, Katja Gelbrich, Yany Grégoire, Sebastian Koch, Dahlia El-Manstrly, Jochen WirtzSupplemental Material, Web_Appendix_NEW for Proactive Handling of Flight Overbooking: How to Reduce Negative eWOM and the Costs of Bumping Customers by Amin Nazifi, Katja Gelbrich, Yany Grégoire, Sebastian Koch, Dahlia El-Manstrly and Jochen Wirtz in Journal of Service Research