Ideas endorsed, credit claimed: Managerial credit claiming weakens the benefits of voice endorsement on future voice behavior through respect and work group identification
Does endorsement of employees’ constructive voice always result in more voice behavior in the future? Although it is often assumed that endorsement is a critical predictor of future voice behavior, we argue that this effect is contingent on whether managers claim credit for their employees’ voice. Drawing from the group engagement model, we first predict that endorsement will be positively associated with voicing employees’ perceived respect within the group, while managers’ credit-claiming behaviors will be negatively associated with such respect. We then further predict that credit-claiming behaviors serve as a boundary condition to the positive association between endorsement and respect, such that when levels of credit claiming by managers are higher, the positive association between endorsement and respect will be weakened. Higher levels of respect, in turn, are associated with higher levels of work group identification and then higher levels of future voice behavior. Results from a multi-wave survey field study in China and a scenario experiment in the United States offer support for our model. Our findings suggest an important but neglected form of managerial response to voice – credit claiming – and highlight its detrimental effect on motivating future voice behavior despite voice endorsement.