Supplemental Material, New_insights_into_how_robots_will_change_frontline_services - Replaced by a Robot: Service Implications in the Age of the Machine

McLeay, Fraser; Osburg, Victoria Sophie; Yoganathan, Vignesh; Patterson, Anthony

doi:10.25384/SAGE.12588323.v1

New_insights_into_how_robots_will_change_frontline_services.docx (7.71 kB)

Supplemental Material, New_insights_into_how_robots_will_change_frontline_services - Replaced by a Robot: Service Implications in the Age of the Machine

journal contribution

posted on 2020-06-30, 12:07 authored by Fraser McLeay, Victoria Sophie Osburg, Vignesh Yoganathan, Anthony Patterson

Supplemental Material, New_insights_into_how_robots_will_change_frontline_services for Replaced by a Robot: Service Implications in the Age of the Machine by Fraser McLeay, Victoria Sophie Osburg, Vignesh Yoganathan and Anthony Patterson in Journal of Service Research