Supplemental Material, New_insights_into_how_robots_will_change_frontline_services - Replaced by a Robot: Service Implications in the Age of the Machine

Supplemental Material, New_insights_into_how_robots_will_change_frontline_services for Replaced by a Robot: Service Implications in the Age of the Machine by Fraser McLeay, Victoria Sophie Osburg, Vignesh Yoganathan and Anthony Patterson in Journal of Service Research