Face_Forward_-_Web_Appendix_PDF.pdf (1.51 MB)
Supplemental Material, Face_Forward_-_Web_Appendix_PDF - Face Forward: How Employees’ Digital Presence on Service Websites Affects Customer Perceptions of Website and Employee Service Quality
journal contribution
posted on 2020-07-16, 12:11 authored by Dennis Herhausen, Oliver Emrich, Dhruv Grewal, Petra Kipfelsberger, Marcus SchoegelSupplemental Material, Face_Forward_-_Web_Appendix_PDF for Face Forward: How Employees’ Digital Presence on Service Websites Affects Customer Perceptions of Website and Employee Service Quality by Dennis Herhausen, Oliver Emrich, Dhruv Grewal, Petra Kipfelsberger and Marcus Schoegel in Journal of Marketing Research