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Supplemental Material, Face_Forward_-_Web_Appendix_PDF - Face Forward: How Employees’ Digital Presence on Service Websites Affects Customer Perceptions of Website and Employee Service Quality

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journal contribution
posted on 16.07.2020 by Dennis Herhausen, Oliver Emrich, Dhruv Grewal, Petra Kipfelsberger, Marcus Schoegel

Supplemental Material, Face_Forward_-_Web_Appendix_PDF for Face Forward: How Employees’ Digital Presence on Service Websites Affects Customer Perceptions of Website and Employee Service Quality by Dennis Herhausen, Oliver Emrich, Dhruv Grewal, Petra Kipfelsberger and Marcus Schoegel in Journal of Marketing Research

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