Supplemental Material, Executive_Summary - Proactive Handling of Flight Overbooking: How to Reduce Negative eWOM and the Costs of Bumping Customers

Supplemental Material, Executive_Summary for Proactive Handling of Flight Overbooking: How to Reduce Negative eWOM and the Costs of Bumping Customers by Amin Nazifi, Katja Gelbrich, Yany Grégoire, Sebastian Koch, Dahlia El-Manstrly and Jochen Wirtz in Journal of Service Research