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Supplemental Material, 5_Balancing_Executive_summary_Final_(1) - Balancing Frontliners’ Customer- and Coworker-Directed Behaviors When Serving Business Customers

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journal contribution
posted on 18.03.2019, 12:00 by Michel van der Borgh, Ad de Jong, Edwin J. Nijssen

Supplemental Material, 5_Balancing_Executive_summary_Final_(1) for Balancing Frontliners’ Customer- and Coworker-Directed Behaviors When Serving Business Customers by Michel van der Borgh, Ad de Jong, and Edwin J. Nijssen in Journal of Service Research

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