Supplemental Material, 5_Balancing_Executive_summary_Final_(1) - Balancing Frontliners’ Customer- and Coworker-Directed Behaviors When Serving Business Customers

van der Borgh, Michel; de Jong, Ad; Nijssen, Edwin J.

doi:10.25384/SAGE.7868123.v1

5_Balancing_Executive_summary_Final_(1).pdf (192.56 kB)

Supplemental Material, 5_Balancing_Executive_summary_Final_(1) - Balancing Frontliners’ Customer- and Coworker-Directed Behaviors When Serving Business Customers

journal contribution

posted on 2019-03-18, 12:00 authored by Michel van der Borgh, Ad de Jong, Edwin J. Nijssen

Supplemental Material, 5_Balancing_Executive_summary_Final_(1) for Balancing Frontliners’ Customer- and Coworker-Directed Behaviors When Serving Business Customers by Michel van der Borgh, Ad de Jong, and Edwin J. Nijssen in Journal of Service Research