Supplemental Material, Executive_Summary(menguc_et_al.) - Customer Participation Variation and Its Impact on Customer Service Performance: Underlying Process and Boundary Conditions

Supplemental Material, Executive_Summary(menguc_et_al.) for Customer Participation Variation and Its Impact on Customer Service Performance: Underlying Process and Boundary Conditions by Bulent Menguc, Seigyoung Auh and Fatima Wang in Journal of Service Research