Supplemental Material, SRJ_-_web_appendix_-_Round_4 - The Service Recovery Journey: Conceptualization, Integration, and Directions for Future Research

Supplemental Material, SRJ_-_web_appendix_-_Round_4 for The Service Recovery Journey: Conceptualization, Integration, and Directions for Future Research by Yves Van Vaerenbergh, Dorottya Varga, Arne De Keyser, and Chiara Orsingher in Journal of Service Research