Supplemental Material, SRJ_-_Executive_Summary - The Service Recovery Journey: Conceptualization, Integration, and Directions for Future Research

Supplemental Material, SRJ_-_Executive_Summary for The Service Recovery Journey: Conceptualization, Integration, and Directions for Future Research by Yves Van Vaerenbergh, Dorottya Varga, Arne De Keyser, and Chiara Orsingher in Journal of Service Research