Supplemental Material, SRJ_-_Executive_Summary - The Service Recovery Journey: Conceptualization, Integration, and Directions for Future Research

Van Vaerenbergh, Yves; Varga, Dorottya; De Keyser, Arne; Orsingher, Chiara

doi:10.25384/SAGE.7525247.v1

SRJ_-_Executive_Summary.pdf (117.61 kB)

Supplemental Material, SRJ_-_Executive_Summary - The Service Recovery Journey: Conceptualization, Integration, and Directions for Future Research

journal contribution

posted on 2018-12-25, 12:00 authored by Yves Van Vaerenbergh, Dorottya Varga, Arne De Keyser, Chiara Orsingher

Supplemental Material, SRJ_-_Executive_Summary for The Service Recovery Journey: Conceptualization, Integration, and Directions for Future Research by Yves Van Vaerenbergh, Dorottya Varga, Arne De Keyser, and Chiara Orsingher in Journal of Service Research