Online_Appendix_D.docx (167.28 kB)
Supplemental Material, Online_Appendix_D - The Trajectory Touchpoint Technique: A Deep Dive Methodology for Service Innovation
journal contribution
posted on 2019-12-24, 13:07 authored by Lynn Sudbury-Riley, Philippa Hunter-Jones, Ahmed Al-Abdin, Daniel Lewin, Mohabir Vic NaraineSupplemental Material, Online_Appendix_D for The Trajectory Touchpoint Technique: A Deep Dive Methodology for Service Innovation by Lynn Sudbury-Riley, Philippa Hunter-Jones, Ahmed Al-Abdin, Daniel Lewin and Mohabir Vic Naraine in Journal of Service Research