Supplemental Material, Online_Appendix_D - The Trajectory Touchpoint Technique: A Deep Dive Methodology for Service Innovation

Sudbury-Riley, Lynn; Hunter-Jones, Philippa; Al-Abdin, Ahmed; Lewin, Daniel; Naraine, Mohabir Vic

doi:10.25384/SAGE.11449035.v1

Online_Appendix_D.docx (167.28 kB)

Supplemental Material, Online_Appendix_D - The Trajectory Touchpoint Technique: A Deep Dive Methodology for Service Innovation

journal contribution

posted on 2019-12-24, 13:07 authored by Lynn Sudbury-Riley, Philippa Hunter-Jones, Ahmed Al-Abdin, Daniel Lewin, Mohabir Vic Naraine

Supplemental Material, Online_Appendix_D for The Trajectory Touchpoint Technique: A Deep Dive Methodology for Service Innovation by Lynn Sudbury-Riley, Philippa Hunter-Jones, Ahmed Al-Abdin, Daniel Lewin and Mohabir Vic Naraine in Journal of Service Research