Online_Appendix_C.docx (386.26 kB)
Supplemental Material, Online_Appendix_C - The Trajectory Touchpoint Technique: A Deep Dive Methodology for Service Innovation
journal contribution
posted on 2019-12-24, 13:07 authored by Lynn Sudbury-Riley, Philippa Hunter-Jones, Ahmed Al-Abdin, Daniel Lewin, Mohabir Vic NaraineSupplemental Material, Online_Appendix_C for The Trajectory Touchpoint Technique: A Deep Dive Methodology for Service Innovation by Lynn Sudbury-Riley, Philippa Hunter-Jones, Ahmed Al-Abdin, Daniel Lewin and Mohabir Vic Naraine in Journal of Service Research