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JSR-17-299.R4_-_Executive_Summary.docx (15.08 kB)

Supplemental Material, JSR-17-299.R4_-_Executive_Summary - Mix&Match: A Resource-Based Complaint Recovery Framework for Tangible Compensation

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posted on 2020-01-23, 13:07 authored by Stanislav Stakhovych, Ali Tamaddoni

Supplemental Material, JSR-17-299.R4_-_Executive_Summary for Mix&Match: A Resource-Based Complaint Recovery Framework for Tangible Compensation by Stanislav Stakhovych and Ali Tamaddoni in Journal of Service Research

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    Journal of Service Research

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    service failurecustomer complaintstangible compensationcustomer churnRLVcustomer base analysis

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