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Supplemental Material, Executive_Summary#1.3 - Customer Ethnic Bias in Service Encounters

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posted on 2019-10-01, 12:09 authored by Marc Linzmajer, Simon Brach, Gianfranco Walsh, Tillmann Wagner

Supplemental Material, Executive_Summary#1.3 for Customer Ethnic Bias in Service Encounters by Marc Linzmajer, Simon Brach, Gianfranco Walsh and Tillmann Wagner in Journal of Service Research

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    Journal of Service Research

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    ethnic biasservice encountersrapportcustomer-company identificationhomophilystereotypingfrontline marketing

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