Supplemental Material, EXECUTIVE_SUMMARY_JSR-15-334.R3 - The Effect of a Service Provider’s Competitive Market Position on Churn Among Flat-Rate Customers

Supplemental Material, EXECUTIVE_SUMMARY_JSR-15-334.R3 for The Effect of a Service Provider’s Competitive Market Position on Churn Among Flat-Rate Customers by Sabine Moser, Jan H. Schumann, Florian von Wangenheim, Fabian Uhrich, and Felix Frank in Journal of Service Research