Supplemental Material, EXECUTIVE_SUMMARY_JSR-15-334.R3 - The Effect of a Service Provider’s Competitive Market Position on Churn Among Flat-Rate Customers

Moser, Sabine; Schumann, Jan H.; von Wangenheim, Florian; Uhrich, Fabian; Frank, Felix

doi:10.25384/SAGE.6820505.v1

EXECUTIVE_SUMMARY_JSR-15-334.R3.pdf (14.09 kB)

Supplemental Material, EXECUTIVE_SUMMARY_JSR-15-334.R3 - The Effect of a Service Provider’s Competitive Market Position on Churn Among Flat-Rate Customers

journal contribution

posted on 2018-01-24, 12:00 authored by Sabine Moser, Jan H. Schumann, Florian von Wangenheim, Fabian Uhrich, Felix Frank

Supplemental Material, EXECUTIVE_SUMMARY_JSR-15-334.R3 for The Effect of a Service Provider’s Competitive Market Position on Churn Among Flat-Rate Customers by Sabine Moser, Jan H. Schumann, Florian von Wangenheim, Fabian Uhrich, and Felix Frank in Journal of Service Research