Supplemental Material, DS_10.1177_0022242919859325 - The Unintended Consequence of Price-Based Service Recovery Incentives

2019-06-28T12:00:00Z (GMT) by Vamsi K. Kanuri Michelle Andrews

Supplemental Material, DS_10.1177_0022242919859325 for The Unintended Consequence of Price-Based Service Recovery Incentives by Vamsi K. Kanuri and Michelle Andrews in Journal of Marketing