DS_10.1177_0022242919859325.docx (75.81 kB)
Supplemental Material, DS_10.1177_0022242919859325 - The Unintended Consequence of Price-Based Service Recovery Incentives
journal contribution
posted on 2019-06-28, 12:00 authored by Vamsi K. Kanuri, Michelle AndrewsSupplemental Material, DS_10.1177_0022242919859325 for The Unintended Consequence of Price-Based Service Recovery Incentives by Vamsi K. Kanuri and Michelle Andrews in Journal of Marketing