Supplemental Material, 5_Balancing_Executive_summary_Final_(1) - Balancing Frontliners’ Customer- and Coworker-Directed Behaviors When Serving Business Customers

Supplemental Material, 5_Balancing_Executive_summary_Final_(1) for Balancing Frontliners’ Customer- and Coworker-Directed Behaviors When Serving Business Customers by Michel van der Borgh, Ad de Jong, and Edwin J. Nijssen in Journal of Service Research