Online_appendix.pdf (852.86 kB)
Online_appendix - Deck the Halls With Boughs of Holly to Soften Evaluations of Service Failure
journal contribution
posted on 2018-02-25, 12:00 authored by Joshua D. Newton, Jimmy Wong, Riza CasidyOnline_appendix for Deck the Halls With Boughs of Holly to Soften Evaluations of Service Failure by Joshua D. Newton, Jimmy Wong, and Riza Casidy in Journal of Service Research