%0 Journal Article %A Kanuri, Vamsi K. %A Andrews, Michelle %D 2019 %T Supplemental Material, DS_10.1177_0022242919859325 - The Unintended Consequence of Price-Based Service Recovery Incentives %U https://sage.figshare.com/articles/journal_contribution/Supplemental_Material_DS_10_1177_0022242919859325_-_The_Unintended_Consequence_of_Price-Based_Service_Recovery_Incentives/8362046 %R 10.25384/SAGE.8362046.v1 %2 https://sage.figshare.com/ndownloader/files/15651716 %K contractual relationships %K customer complaints %K service failure %K service recovery incentives %K subscription services %X

Supplemental Material, DS_10.1177_0022242919859325 for The Unintended Consequence of Price-Based Service Recovery Incentives by Vamsi K. Kanuri and Michelle Andrews in Journal of Marketing

%I SAGE Journals