%0 Journal Article %A Van Vaerenbergh, Yves %A Varga, Dorottya %A De Keyser, Arne %A Orsingher, Chiara %D 2018 %T Supplemental Material, SRJ_-_web_appendix_-_Round_4 - The Service Recovery Journey: Conceptualization, Integration, and Directions for Future Research %U https://sage.figshare.com/articles/journal_contribution/Supplemental_Material_SRJ_-_web_appendix_-_Round_4_-_The_Service_Recovery_Journey_Conceptualization_Integration_and_Directions_for_Future_Research/7525250 %R 10.25384/SAGE.7525250.v1 %2 https://sage.figshare.com/ndownloader/files/13993181 %K service failure %K service recovery %K complaint management %K customer journey %K customer experience %X

Supplemental Material, SRJ_-_web_appendix_-_Round_4 for The Service Recovery Journey: Conceptualization, Integration, and Directions for Future Research by Yves Van Vaerenbergh, Dorottya Varga, Arne De Keyser, and Chiara Orsingher in Journal of Service Research

%I SAGE Journals