@article{Newton2018, author = "Joshua D. Newton and Jimmy Wong and Riza Casidy", title = "{Supplemental Material, Executive_summary - Deck the Halls With Boughs of Holly to Soften Evaluations of Service Failure}", year = "2018", month = "10", url = "https://sage.figshare.com/articles/journal_contribution/Supplemental_Material_Executive_summary_-_Deck_the_Halls_With_Boughs_of_Holly_to__Soften_Evaluations_of_Service_Failure/7159694", doi = "10.25384/SAGE.7159694.v1" }