@article{Nazifi2020, author = "Amin Nazifi and Katja Gelbrich and Yany Grégoire and Sebastian Koch and Dahlia El-Manstrly and Jochen Wirtz", title = "{Supplemental Material, Web_Appendix_NEW - Proactive Handling of Flight Overbooking: How to Reduce Negative eWOM and the Costs of Bumping Customers}", year = "2020", month = "6", url = "https://sage.figshare.com/articles/journal_contribution/Supplemental_Material_Web_Appendix_-_Proactive_Handling_of_Flight_Overbooking_How_to_Reduce_Negative_eWOM_and_the_Costs_of_Bumping_Customers/12520181", doi = "10.25384/SAGE.12520181.v2" }