Supplemental_material – Supplemental material for Over-time variation in individual’s customer satisfaction scores John Dawes Lara Stocchi Francesca Dall’Olmo-Riley 10.25384/SAGE.11932209.v1 https://sage.figshare.com/articles/journal_contribution/Supplemental_material_Supplemental_material_for_Over-time_variation_in_individual_s_customer_satisfaction_scores/11932209 <p>Supplemental material, Supplemental_material for Over-time variation in individual’s customer satisfaction scores by John Dawes, Lara Stocchi and Francesca Dall’Olmo-Riley in International Journal of Market Research</p> 2020-03-04 13:06:36 customer satisfaction measurement psychometrics regression to the mean variability