@article{Menguc2020, author = "Bulent Menguc and Seigyoung Auh and Fatima Wang", title = "{Supplemental Material, Executive_Summary(menguc_et_al.) - Customer Participation Variation and Its Impact on Customer Service Performance: Underlying Process and Boundary Conditions}", year = "2020", month = "1", url = "https://sage.figshare.com/articles/journal_contribution/Supplemental_Material_Executive_Summary_menguc_et_al_-_Customer_Participation_Variation_and_Its_Impact_on_Customer_Service_Performance_Underlying_Process_and_Boundary_Conditions/11575659", doi = "10.25384/SAGE.11575659.v1" }